Prevention Strategy 2020 – 2023
2020 – 2023
The Prevention Strategy 2020 – 2023 has resulted from an inclusive and transparent strategic planning process.
The successful implementation of the Strategy will require continued support from senior leadership and a dedicated project team to champion the strategic goals of the Strategy.
Prevention services will continue to play a critical role in minimizing the community and the organization’s exposure to fire and life safety risks. In order to achieve its vision “to be the best fire department in Canada,” RFR must commit to enhancing the overall performance of the Prevention service area.
The Prevention Strategy sets the direction and priorities to address key operational and organizational deficiencies.
The core objective of the proposed Strategy is to transition from a reactive service model to a sustainable proactive service model that remains responsive to customer needs but also outlines clear expectations of the level of service to be provided.
Fire-Rescue Community Outreach and Public Education Plan
2018–2023
Richmond Fire-Rescue is a leading community safety organization, committed to enhancing Richmond’s livability and safety through strategic outreach and public education to the community.
As RFR serves an increasingly diverse community, it is necessary to ensure service delivery is reflective of the community’s needs. In Richmond, multiple languages are being spoken at home, an aging population is raising the average age, and housing demand is increasing urban densification. These factors create opportunities and challenges for RFR service delivery and increase the need for greater community engagement and awareness of services to continue making Richmond a safe community.
Richmond’s Fire-Rescue Plan 2016–2018 directs the use of an evidence-based approach to deliver services and programs that balance prevention, education and emergency response. Hence RFR conducted a research study to identify the community’s needs, perceptions and expectations of the fire service in Richmond.The findings from the Outreach Research Project 2016 led the development of the Fire-Rescue Community Outreach and Public Education Plan (COPEP).
To view Council decisions on Community Safety considerations please visit Community Safety Committee Agenda and Minutes to read Council reports.
Richmond Fire-Rescue Plan
2019-2022
In this report, RFR outlines what organizational and corporate elements will act as a background to the next four years of work, including support of the City’s vision, values and other essential strategies and documents.
To compliment this unified approach, the planning for this report involved a multi-step process led by external and internal research. Internal research included surveys, focus groups and discussions among all different levels of RFR staff. External research included a public survey, discussions with stakeholders and reviews of existing documents and demographic information.
With the support of the City’s vision as well as a thorough internal/external analysis, RFR has created a vision and mission that expresses the ambition and big picture outlook for the next four years.
Richmond Fire-Rescue Plan
2016–2018
The Fire-Rescue Plan 2016–2018 builds on the foundation established in the Richmond Fire-Rescue 2012–2015 Plan. The objective of which is to become a fire department that delivers services and programs through an evidence-based approach that balances prevention, education and emergency response.
Strategic goals identified in the 2012–2015 Plan were validated and the initiatives identified in the plan were reviewed for relevance. New initiatives have been identified and incorporated into the 2016-2018 Plan. Alignment with the new Council term goals was ensured throughout the planning process.
Richmond Fire Rescue continues to face significant external challenges including ongoing urban and commercial development and an aging population. These all have the potential to affect emergency call volumes, types and response times. Yet despite an increase in population in the City of Richmond of more than 12% from 2011 to 2015, the 911 call volumes have been relatively stable. This is due, in part, to proactive management of emergency incident volumes by the Richmond Fire-Rescue management team.