Why we serve.
We act as an effective team to proactively protect and enhance the City’s livability by serving and educating our community, preventing harm and responding to emergencies.
Serve Educate Prevent Respond
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Jim Wishlove
Fire Chief · Richmond Fire-Rescue
From the Fire Chief
A commitment to serve Richmond.
Welcome to Richmond Fire-Rescue. Our department is built on a proud tradition of service, professionalism and care for the community we are privileged to protect.
People Excellence Leadership Team Innovation
What Guides Us
Our Mission. Our Vision.
These are more than statements. They define why we serve, how we work and the standard every member of Richmond Fire-Rescue strives to uphold.
The standard we set.
To be the best fire department in Canada.
A clear and ambitious goal that challenges every member of our organization to keep learning, improving and leading.
What Defines Us
The values behind the uniform.
Our values shape how we serve Richmond, how we support one another and what we expect from every person who joins our team.
They guide the decisions we make, the way we interact with our colleagues, customers and community, and help create a respectful, inclusive and unified culture.
Community Connection Value One
People
You come first.
We are committed to the people in our organization and community.
We demonstrate care by fostering a welcoming, respectful and safe environment where everyone feels a sense of belonging and purpose. We invest in people and empower them to excel and achieve their goals. By embracing diversity, we build meaningful relationships and create a thriving culture that is resilient and centred on community.
Knowledge in Action Value Two
Excellence
We strive to be the best.
We pursue continuous improvement.
We take pride in our work, seek to learn and grow, and provide high quality programs and services for our community and customers. Our commitment to excellence is demonstrated through our accountability and high standards. We do our best every day and strive to exceed expectations by being efficient, effective and responsible in all that we do.
Leading by Example Value Three
Leadership
Everyone is a leader. Including you.
We are all leaders.
Our leadership is rooted in accountability, empathy and open communication, which empowers each of us to thrive as our authentic selves. As an organization and as individuals, we lead by example and make decisions with integrity to achieve our common goals.
Stronger Together Value Four
Team
Better, together.
We succeed together.
We recognize the importance of collaboration, building on each other’s strengths and embracing diverse perspectives to have the greatest impact on the organization and community. We support one another by building trust, acknowledging contributions and celebrating successes.
Ready for What Comes Next Value Five
Innovation
The way forward.
We pursue forward-thinking and creative solutions.
We enhance our work and service delivery by creating an environment where all ideas and approaches are welcomed. As an organization, we take the lead to proactively adapt to the evolving needs of the community and rise to new challenges.
By living these values, we ensure our actions consistently reflect the commitments we share with one another and with the community we serve.