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Our Commitment to You

Our Commitment to You

We keep Richmond safe. We’re Richmond’s fire and rescue service – committed to protecting and educating the people who live, work and play here.

Message from the Fire Chief

Richmond Fire-Rescue (RFR) is a progressive, professional and proud group of individuals all of whom are dedicated to creating the safest environment possible for the people who live, work, visit and play in the City of Richmond.

It is my honour and a privilege to lead the women and men of Richmond Fire-Rescue into a new era.

RFR is an excellent fire department filled with people who are driven to bring their best performance to work on an everyday basis. With our team committing to the shared vision created within this guiding document, I am sure that we will achieve our goal of being the best fire department in Canada and contribute greatly to our City being the most appealing, livable and well managed community in Canada.

I look forward to working with our Council, Senior Managers, International Association of Firefighters Local 1286 and RFR staff over the upcoming Council Term to achieve the goals of the City, RFR and all of our individual team members.

Signature of Tim Wilkinson, Fire Chief

Tim Wilkinson
Fire Chief
Richmond Fire-Rescue

Tim Wilkinson, Fire Chief

We’re welcoming a new era.

Our Mission

Our Mission

We act as an effective team to proactively protect and enhance the City’s livability by serving and educating our community, preventing harm and responding to emergencies.

Our Vision

To be the best fire department in Canada.

Our Values

People

People

You come first.

Commitment to our community is our priority. We believe in creating fair, respectful, supportive and inclusive spaces.

We reflect this belief in our community by:

  • Putting people first
  • Listening and learning with compassion
  • Championing our community’s needs

Excellence

Excellence

We strive to be the best.

Everything we do is intended to achieve excellence, in all parts of our organization. Every day is an opportunity for us to go the extra mile to deliver for our community.

We demonstrate excellence through:

  • Focusing on customer service
  • Practicing continuous improvement
  • Being accountable and taking responsibility for ourselves and our work

Leadership

Leadership

Everyone is a leader. Including you.

We believe that every person on our team can lead themselves and others, by example.

Quality leadership is demonstrated by every person in Richmond Fire-Rescue, through behaviours that reflect:

  • Honesty, integrity and respect between our team and our community
  • Effective and open communication
  • Empowerment and commitment to our purpose

Team

Team

Better, together.

We know firsthand that the power of a good team can save lives and shape a safer future for Richmond.

We are all one team; there are no silos. We succeed, learn and work together to achieve our vision through:

  • Focusing on our common goals
  • Demonstrating concern for fellow team members
  • Building on our strengths and collective knowledge

Innovation

Innovation

The way forward.

Innovation is the key to our success. Our vision is created together –– and new ideas are always welcomed here.

We work collaboratively, both internally and externally, to be innovative, responsive leaders within the municipal government in a rapidly changing world.  We do this by:

  • Challenging the status quo
  • Learning from others and from past experiences
  • Taking well-managed risks and unleashing our creativity