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Our Commitment to You

Our Commitment to You

We keep Richmond safe. We’re Richmond’s fire and rescue service – committed to protecting and educating the people who live, work and play here.

Message from the Fire Chief

Hello and Welcome to the Richmond Fire-Rescue website.

Built upon a strong foundation of tradition and excellence in fire service delivery, RFR continues to work toward improving our capability to serve citizens who rely upon us for protection. People, Excellence, Leadership, Teamwork and Innovation are some of the important values which define the culture of RFR in both service to residents and safeguarding the welfare of our members. As we step into our future, it is the people of RFR who continue to be our greatest asset and source of inspiration as strategies are planned to meet the challenges of providing a holistic fire and emergency service in a modern world.

Our primary goal is to provide you, our customer, with fire safety, fire prevention and emergency planning information to assist you and your family. 

All our staff are committed to providing a professional service while ensuring the safety of our residents and those who visit and work in our City. Our mandate is to protect life, property, and the environment from fire and natural or other types of emergencies. I am very proud of the people making up our department and the high standards they set for themselves in service delivery.  Our strength truly is in our people.

While fire response is a primary function, we are trained, prepared and ready to respond to a wide variety of other emergencies, and regardless of your needs our firefighters, fire inspectors, emergency management and administrative staff stand ready to serve and I invite you to explore our website.

As a resident of our community, it is an honor and a privilege to serve as your Fire Chief, and I thank you for your continued support of Richmond Fire-Rescue. We appreciate and acknowledge your confidence and trust in each of us.  We take our responsibility seriously, knowing that our actions impact the lives and safety of each of you every day.

If you have any questions or comments, please feel free to contact me at 604 278-5131

Jim Wishlove
Fire Chief
Richmond Fire-Rescue

We’re Welcoming a New Era

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Our Mission

We act as an effective team to proactively protect and enhance the City’s livability by serving and educating our community, preventing harm and responding to emergencies.

Our Vision

To be the best fire department in Canada.

Our Values



You come first.

Commitment to our community is our priority. We believe in creating fair, respectful, supportive and inclusive spaces.

We reflect this belief in our community by:

  • Putting people first
  • Listening and learning with compassion
  • Championing our community’s needs



We strive to be the best.

Everything we do is intended to achieve excellence, in all parts of our organization. Every day is an opportunity for us to go the extra mile to deliver for our community.

We demonstrate excellence through:

  • Focusing on customer service
  • Practicing continuous improvement
  • Being accountable and taking responsibility for ourselves and our work



Everyone is a leader. Including you.

We believe that every person on our team can lead themselves and others, by example.

Quality leadership is demonstrated by every person in Richmond Fire-Rescue, through behaviours that reflect:

  • Honesty, integrity and respect between our team and our community
  • Effective and open communication
  • Empowerment and commitment to our purpose



Better, together.

We know firsthand that the power of a good team can save lives and shape a safer future for Richmond.

We are all one team; there are no silos. We succeed, learn and work together to achieve our vision through:

  • Focusing on our common goals
  • Demonstrating concern for fellow team members
  • Building on our strengths and collective knowledge



The way forward.

Innovation is the key to our success. Our vision is created together –– and new ideas are always welcomed here.

We work collaboratively, both internally and externally, to be innovative, responsive leaders within the municipal government in a rapidly changing world.  We do this by:

  • Challenging the status quo
  • Learning from others and from past experiences
  • Taking well-managed risks and unleashing our creativity