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Reach Out. Here’s who to contact in emergency and non-emergency situations.

If this is an emergency, please call 9-1-1 immediately.

If you are experiencing an emergency situation where you require assistance from the police, fire department or ambulance immediately, please call 9-1-1. 

Before You Contact Us…

Even non-emergency reports can take away time and resources that we could otherwise be investing into the community to make our City safer.

Before reporting a concern, please ensure you have taken all appropriate action using the authority you have (ie. as a landlord, strata, property representative, etc.).

For concerns that do not present a urgent or significant hazard to the community we encourage you to notify the responsible parties and give them the opportunity to rectify the situation.

Having exhausted these options, if you still feel the concerns warrant the intervention of our staff members, please notify us using the form below.

General Inquiries & Non-Emergency Assistance

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Personal information is collected by Richmond Fire-Rescue to provide the requested service or information.  The City of Richmond is collecting this information under Section 26 (c) of the Freedom of Information and Protection of Privacy Act. Please contact the FOI coordinator at 604-276-4156 or if you have any concerns.

Contact Information

Richmond Fire-Rescue, Brighouse Fire Hall No. 1

6960 Gilbert Road
Richmond, BC V7C 3V4

Our Non-Emergency Phone Service is available:

Broken water mains, sewer problems, downed trees on roads, traffic lights out, icy roads, fire hydrants requiring maintenance please contact the 24-hour City Emergency Line at 604-270-8721.

For Richmond Fire-Rescue Administration:

Monday to Friday, 8:15 AM – 5:00 PM, excluding holidays


Other Non-Emergency Phone Numbers:

Richmond RCMP: 604-278-1212

Media Requests

Are you a member of the Media?

Requests for interviews or emergency response information updates are coordinated through our on-duty Chief.

We do our best to make spokespeople available and to respond to inquiries in a timely fashion.

Contact us HERE

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