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Contact Us

Reach out. Here’s who to call in emergency and non-emergency situations.

For Emergencies

Who do I call in an emergency?

If you are experiencing an emergency situation where you require assistance from the police, fire department or ambulance immediately, please call 9-1-1. 

How do I identify other emergencies?

For other urgent matters like:

  • Serious water and sewer problems
  • Road obstructions
  • Traffic signal malfunctions
  • Downed trees
  • Icy roads

Or other problems of this nature, please call our 24-hour City Emergency Line at 604-270-8721.

General Inquiries & Non-Emergency Assistance

If this is an emergency, please call 9-1-1 immediately.  

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Personal information is collected by Richmond Fire-Rescue to provide the requested service or information.  The City of Richmond is collecting this information under Section 26 (c) of the Freedom of Information and Protection of Privacy Act. Please contact the FOI coordinator at 604-276-4156 or if you have any concerns.

Contact Information

Richmond Fire-Rescue, Brighouse Fire Hall No. 1

6960 Gilbert Road
Richmond, BC V7C 3V4

Our Non-Emergency Phone Service is available:

Monday to Friday, 8:15 AM – 5:00 PM, excluding holidays


Other Non-Emergency Phone Numbers:

Richmond RCMP: 604-278-1212

Richmond Departmental Contacts:

Hours of Operation:

Administration Office: Monday to Friday, 8:15 AM – 5:00 PM, excluding holidays. 604-278-5131.

Fire Halls: All fire halls are operational 24 hours a day, including holidays.

Media Requests

Are you a member of the Media?

Requests for interviews or emergency response information updates are coordinated through our on-duty Chief.

We do our best to make spokespeople available and to respond to inquiries in a timely fashion.

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