Hello and Welcome to the Richmond Fire-Rescue website.
Built upon a strong foundation of tradition and excellence in fire service delivery, RFR continues to work toward improving our capability to serve citizens who rely upon us for protection. People, Excellence, Leadership, Teamwork and Innovation are some of the important values which define the culture of RFR in both service to residents and safeguarding the welfare of our members. As we step into our future, it is the people of RFR who continue to be our greatest asset and source of inspiration as strategies are planned to meet the challenges of providing a holistic fire and emergency service in a modern world.
Our primary goal is to provide you, our customer, with fire safety, fire prevention and emergency planning information to assist you and your family.
All our staff are committed to providing a professional service while ensuring the safety of our residents and those who visit and work in our City. Our mandate is to protect life, property, and the environment from fire and natural or other types of emergencies. I am very proud of the people making up our department and the high standards they set for themselves in service delivery. Our strength truly is in our people.
While fire response is a primary function, we are trained, prepared and ready to respond to a wide variety of other emergencies, and regardless of your needs our firefighters, fire inspectors, emergency management and administrative staff stand ready to serve and I invite you to explore our website.
As a resident of our community, it is an honor and a privilege to serve as your Fire Chief, and I thank you for your continued support of Richmond Fire-Rescue. We appreciate and acknowledge your confidence and trust in each of us. We take our responsibility seriously, knowing that our actions impact the lives and safety of each of you every day.
If you have any questions or comments, please feel free to contact me at 604 278-5131
Jim Wishlove
Fire Chief
Richmond Fire-Rescue
Our Mission
We act as an effective team to proactively protect and enhance the City’s livability by serving and educating our community, preventing harm and responding to emergencies.
Our Vision
To be the best fire department in Canada.
At the City of Richmond, we value: People, Excellence, Leadership, Team and Innovation.
These values are at the core of what we do. When we uphold our values, they govern the way we make decisions; guide us as we interact with our colleagues, customers and community; and result in a cohesive organizational culture that is respectful and inclusive.
By living these values, we ensure that our actions consistently reflect our shared commitments.
People
You come first.
We are committed to the people in our organization and community.
We demonstrate care by fostering a welcoming, respectful and safe environment where everyone feels a sense of belonging and purpose. We invest in people and empower them to excel and achieve their goals. By embracing diversity, we build meaningful relationships and create a thriving culture that is resilient and centred on community.
Excellence
We strive to be the best.
We pursue continuous improvement.
We take pride in our work, seek to learn and grow, and provide high quality programs and services for our community and customers. Our commitment to excellence is demonstrated through our accountability and high standards. We do our best every day and strive to exceed expectations by being efficient, effective and responsible in all that we do.
Leadership
Everyone is a leader. Including you.
We are all leaders.
Our leadership is rooted in accountability, empathy, and open communication, which empowers each of us to thrive as our authentic selves. As an organization and as individuals, we lead by example and make decisions with integrity to achieve our common goals.
Team
Better, together.
We succeed together.
We recognize the importance of collaboration, building on each other’s strengths, and embracing diverse perspectives to have the greatest impact on the organization and community. We support one another by building trust, acknowledging contributions and celebrating successes.
Innovation
The way forward.
We pursue forward-thinking and creative solutions.
We enhance our work and service delivery by creating an environment where all ideas and approaches are welcomed. As an organization, we take the lead to proactively adapt to the evolving needs of the community and rise to new challenges.