Font Size: |

A Good Emergency Plan Starts With a Few Simple Decisions.

An emergency can separate family members, interrupt communications and change everyday routines without warning. A household emergency plan helps everyone know where to go, who to contact and what to do before, during and after an emergency.

Build your plan together, write it down and make sure everyone in your household knows how it works.

Choose Meeting Places

Step 01 — Your Household Emergency Plan

Choose Meeting Places

There is a good chance that household members may be in different places when an emergency happens. Deciding where you will meet before an emergency occurs removes one important decision from an already stressful situation.

Choose two easy-to-identify locations and make sure everyone in your household knows where they are.

01
Right Outside Your Home Choose a safe location where everyone can meet during a sudden emergency such as a house fire. It should be close enough to reach quickly but safely away from the building.
02
Outside Your Neighbourhood Choose a second location in case you cannot return home. Consider where household members may be during the day, including schools, daycares and workplaces.
Put It in Your Plan

Write down both meeting locations, discuss how each person would get there and review the plan together. A meeting place only works if everyone knows about it before it is needed.

Choose locations that are simple to identify, easy to remember and known by everyone in your household.

Plan How to Reconnect / Out-of-Area Contact

Person using a telephone as part of an emergency communication plan
Step 02 — Your Household Emergency Plan

Plan How to Reconnect

During a major emergency, local telephone and mobile networks may become overloaded or temporarily unavailable. Having a communication plan gives household members another way to check in and share information if you become separated.

Choose a trusted out-of-area contact who lives far enough away that they are unlikely to be affected by the same emergency. That person can become a central point of contact for everyone in your household.

01 Choose Your Contact Pick someone you trust who lives outside your area and is unlikely to be affected by the same emergency.
02 Share Their Information Make sure every household member has the person’s phone number and other contact information.
03 Tell Them the Plan Ask the person in advance if they are willing to act as your household’s emergency contact.
04 Check In When Safe Once the immediate danger has passed, contact them and share where you are and what your plans are.
Keep Emergency Lines Clear

During the immediate emergency, avoid unnecessary calls. Use 9-1-1 for life-threatening emergencies and check in with your out-of-area contact once it is safe to do so.

Protect Important Information

Step 03 — Your Household Emergency Plan

Protect Important Information

During an everyday emergency or a larger disaster, you may suddenly need information that is normally scattered across phones, wallets, filing cabinets and online accounts.

Gather the information your household may need and keep secure copies in more than one location. Consider both a protected physical copy and a secure digital copy that can still be accessed if you cannot return home.

01 Emergency Contacts Household phone numbers, your out-of-area contact, schools, workplaces and other important contacts.
02 Medical Information Medications, allergies, health information and other details that may be important during an emergency.
03 Identification & Records Copies of important identification, insurance information and essential household documents.
04 Household Details Addresses, meeting places, important account information and details needed to carry out your plan.
Keep It Secure — But Accessible

Emergency information may contain sensitive personal details. Store it securely, keep backup copies in separate locations and make sure the appropriate people in your household know how to access it when needed.

Person organizing important household documents as part of an emergency plan
Keep essential records organized, protected and available if you need to leave home quickly.

Know What to Do During an Emergency

Family reviewing an emergency plan together at home
Practising your emergency plan together helps everyone know what to do when conditions change quickly.
Step 04 — Your Household Emergency Plan

Know What to Do

A good emergency plan is more than a list of names and phone numbers. Everyone in your household should also understand what actions to take when an emergency actually happens.

Talk through the hazards that could affect your home, school or workplace and make sure household members know how to respond safely when conditions change quickly.

01 Earthquake Drop to the ground, take cover under sturdy furniture and hold on until the shaking stops.
02 Fire Leave immediately, go to your agreed meeting place and stay outside once you are safe.
03 Other Emergencies Be ready to evacuate or shelter in place and follow instructions from emergency officials.
Practice Makes the Plan Real

Review your household emergency plan at least once a year and practise earthquake and fire drills at home. Emergency Preparedness Week and the annual ShakeOut drill are useful reminders to review and practise your plan.

Review Emergency Response Actions →

Plan for What Comes After

Step 05 — Your Household Emergency Plan

Plan for What Comes After

The emergency itself may last only minutes, but the effects can continue for hours or days. Severe weather, earthquakes and other disasters can damage buildings, interrupt utilities and affect access to clean water and essential services.

Your household plan should consider what you may need to do after the immediate danger has passed and how you will safely manage until normal services return.

01 Check Your Surroundings Watch for building damage, broken glass, debris, dangerous spills and other hazards before moving around.
02 Be Alert for Utility Damage Power, natural gas, water and sewer systems may be damaged or temporarily unavailable after a disaster.
03 Plan for Water & Sanitation Consider how your household will manage drinking water, hygiene and sanitation if normal services are disrupted.
04 Stay Informed Continue monitoring official information for safety instructions, service updates and directions from responders.
Do Not Take Unnecessary Risks

Stay away from downed electrical lines and damaged areas. If you suspect a gas leak or another immediate hazard, leave the area if it is safe to do so and contact emergency services or the appropriate utility from a safe location.

Prepare Your Emergency Supplies →
Damaged roof following a disaster
After the immediate danger passes, damaged buildings and interrupted services can create new hazards.

Plan for Everyone

Family preparing emergency supplies at home with their brown dog
Every household is different. Build your plan around the people, pets, equipment and supports that are part of yours.
Step 06 — Your Household Emergency Plan

Plan for Everyone

Emergency plans are not one-size-fits-all. Every person has different abilities, responsibilities and supports, and those differences should be considered before an emergency happens.

Think about who may need additional help, what equipment or medications must remain available, who could provide support and how pets or other household needs will be managed.

01 Older Adults Consider medications, glasses, medical equipment, mobility and a reliable support network.
02 Disabilities & Medical Needs Plan for communication, mobility, medical equipment, power requirements and assistance from caregivers.
03 Support Network Identify trusted people who could assist during an emergency and make sure they understand your plan.
04 Pets Include food, water, medication, carriers, leashes, veterinary information and pet-friendly accommodation.
Build the Plan Around Your Household

Consider what each person can do independently, where help may be required and what would become difficult if power, transportation, communication or normal services were unavailable.