Emergency? Call 9-1-1 immediately.
For police, fire, ambulance, or an immediate risk to life or property, do not use this contact form.
Help us direct your request to the right place
This page is for non-emergency questions, requests, and fire-safety concerns. Before submitting the form, please review the steps below.
Before submitting a concern
Following these steps helps prevent delays and ensures the concern is directed to the person or agency with the authority to address it.
Identify the concern
Determine whether the matter is an emergency, a property issue, or a non-emergency fire or life-safety concern.
Contact the responsible party
Begin with the owner, landlord, property manager, strata council, or other agency responsible for the property.
Still unresolved?
Submit the form below with a clear description and any supporting information that may assist our review.
Send Us a Non-Emergency Message
Use the form below for general questions, service requests, fire prevention inquiries, public education questions, or community program support.
Personal information is collected by Richmond Fire-Rescue to provide the requested service or information. The City of Richmond is collecting this information under Section 26 (c) of the Freedom of Information and Protection of Privacy Act. Please contact the FOI coordinator at 604-276-4156 or foi@richmond.ca if you have any concerns.