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Preparing for an Emergency

Preparing for an Emergency

Do you know what to do in an emergency? Use these tips and resources to ensure you and your family are prepared

Emergency Notification System

BC Alert

Register Today for Richmond Emergency Notifications

Whether you live, work or visit the City of Richmond, you are encouraged to subscribe to the new Richmond BC Alert emergency notification system. 

The system is designed to alert subscribers to imminent emergencies or disasters that may impact them in Richmond. 

To ensure everyone in your household or business receives notifications, subscribers are encouraged to provide multiple contact details and to select multiple notification methods.

The new system allows subscribers to register up three email addresses, four phone numbers, two SMS numbers, and one Text Telephone (TTY) number. There is no cost to subscribe. Standard message and data rates may apply, and receipt and formatting of the notification is dependent on the telephone and email provider. Residents can update their account at any time and are urged to check it annually to ensure all information is up-to-date.

The City’s Richmond BC Alert is using new software, and its previous emergency notification system will no longer be operational. Therefore, all subscribers of the old system must resubscribe to receive notifications. Multiple notifications were sent to existing subscribers informing them of system upgrade and the need to re-subscribe using the new platform. 

To register for Richmond BC Alert, visit

General Emergency Preparedness

General Emergency Preparedness

If an emergency happens in Richmond, it may take emergency workers some time to get to you.

You should be prepared to take care of yourself and your family for a minimum of 72 hours. By taking a few simple steps today, you can become better prepared to face a range of emergencies – anytime, anywhere.

Get started by learning:

Please go to PreparedBC for more information.

Make An Emergency Plan

Make an Emergency Plan

Why do I need an emergency plan?

Every household needs an emergency plan. It will help you and your family know what to do in an emergency and it only takes 20 minutes. 

How to create an Emergency Plan:

  1. Click here to complete an Emergency Plan online. 
  2. Include the email, phone, name and contact information of the following people below in your Emergency Plan.
    • Out of town emergency contact
    • Doctor
    • Veterinarian
    • Pharmacist
  3. Make a note of these emergency numbers and include them in your Emergency Plan.

Get An Emergency Kit

Get an Emergency Kit

In an emergency, you will need some basic supplies and you may need to get by without power or tap water. 

That’s why it’s important that you should be prepared to be self-sufficient for at least 72 hours

Make sure everyone in your household knows where your emergency supplies are and you check the items regularly for expiration.

Emergency Preparedness for Children

Emergency Preparedness for Children

Helping kids prepare for emergencies

  • Teach them about natural hazards like earthquakes, floods, severe thunderstorms, ice storms, and blizzards – and what to do when they occur.
  • Make a family emergency plan, and prepare an emergency kit together.
  • Teach your kids what to do in case of a fire.
  • Make sure your kids know what to do at school if an emergency happens.

Helping kids cope with an emergency

Children in particular can feel the stress deeply –– and may react in different ways. The key to helping your children cope is simply by being there and making them feel safe.

  • Take their fears seriously and tell them that it’s okay to be scared.
  • Explain the events as best you can and acknowledge what’s frightening about what happened.
  • Tell your kids what you think and feel. Doing so helps them feel less alone if they know that their feelings are similar to yours.
  • Maintain familiar routines, like mealtimes and regular bedtime hours.

While parents can play a huge role in helping children deal with anxiety, it may be helpful to talk to a professional such as a psychologist or social worker, who can help children understand and cope with their emotions.

Emergency Preparedness for Pets and Service Animals

Emergency Preparedness for Pets and Service Animals

Every disaster plan should always include your companion animals.

Make sure you know how to keep your pets safe, whether you are sheltering-in-place or evacuating in an emergency.

Keeping in Touch in Emergencies

Keeping in Touch in Emergencies

Being able to communicate with family, friends and emergency responders during an emergency is extremely important.

However, keep in mind that our regular communication devices may not work properly during an emergency.

What To Do During An Earthquake

Earthquakes are a real possibility in Richmond, and it’s important that you know how to protect yourself in the event that one occurs.

Given that most injuries from earthquakes are the result of flying debris, the best way to protect yourself is to understand how to DROP, COVER and HOLD.

What To Do During A Flood

Depending on what may be causing a flood, it is likely that you will receive a warning in advance.

If you do receive a warning, there are some necessary steps you can take to prepare accordingly.